Amber Grove - Our Return Policy

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 Cost of returning item to Amber Grove is at the cost of the purchaser.

Item must be returned in the same condition as it was originally received by the purchaser.

Damaged Good: If any of our items arrives in a damaged condition a new candle will be sent to the purchaser upon photographic proof of the damaged item. The purchaser does not need to return the item. Photos of damaged items are to be forwarded to info@ambergrove.com.au

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

 Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ambergrove.com.au.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@ambergrove.com.au and send your item to: 15 Glenn Erin Way  Berwick Victoria AU 3806.

Shipping:

To return your product, you should mail your product to: 57 Golf Links Road Berwick Victoria AU 3806

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank you for purchasing an Amber Grove Luxury Hand Poured All Natural Scented Candle.