Shipping

Shipping & Delivery

We offer free shipping on all our products*.

Shipping is direct to your door. 

We use a variety of companies to deliver your purchases (Mainly Couriers Please and Australia Post. 

The price you see is the price you pay (Unless other wise specified on the particular product).

All order over $30.00 are delivered free of charge. Orders under this amount will incur a $5.50 delivery fee (Incl GST). 

All our soy wax candles, soy wax melts and reed diffusers are made by us in Berwick. All orders will be sent to you when the payment has been confirmed. 

Our other items (not manufactured by Amber Grove) may be shipped directly from our distribution centers which are located worldwide. This means some items may be delivered to you separately. We do this to ensure it reaches you the fastest way.

Amber Grove uses a variety of companies to bring you your purchases. Amber Grove is  not responsible for the time taken to deliver the parcel or any delays experienced by the courier/delivery service.

Amber Grove will use the delivery address as provided to us by the customer. It is not the responsibility of Amber Grove to check the delivery address for errors or verify the delivery address.

Parcels will be sent ATL (Authority to leave) - Amber Grove is not responsible for any parcels missing or stolen from the address to which they have been delivered.

Some parcels may be delivered to PO boxes or held at post offices or collection centers. Amber Grove is not responsible for the delivery method choses by the courier or delivery service. 

Amber Grove will assist the customer and make reasonable attempts to locate and redirect missing parcels when appropriate.

 

Estimated delivery for most products are between 3-7 days for candles, melts, tealights and reed diffusers from payment confirmation

Personalised candles are dependent on time agreed at the time of personalisation.

Some other products delivery times may vary 7-25 days from payment confirmation - refer to delivery section for the specific product. 

Refer to individual products for specific delivery times.

Amber Grove does ship world-wide in all products. International delivery charges will apply unless stated. 

For return and refund information - please view our Refund & Return Policy here.